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Which services will be affected by the switch off?

All services that use the copper phone network will stop at the end of 2025. That includes traditional “landline” telephony, as well as other services such as Wholesale Line Rental (WLR) which give you ADSL and FTTC broadband.

What’s the 2025 switch off all about?

The Integrated Service Digital Network (ISDN) and Public Switched Telephone Network (PSTN) switch off due to take place in December 2025 will be the biggest change to communications and connectivity we’ve seen in a long time. As a result, we’ll be saying goodbye to the days of traditional telephony and the good old landline.

2025 might seem a long way off, but in fact the switch off has started already. BT, for example, has stopped selling new ISDN lines in some areas, and by 2023 they’ll have stopped selling them everywhere. So now is the time to start thinking about putting your plans in place.

So, what plans should I put in place now?

The first step is simply to start thinking about alternatives to your ISDN or PSTN service.
You’ll want to replace your current service with an alternative that’s right for your business. If you haven’t switched by the middle of 2025, you run the risk of your provider forcing you onto one of its services which isn’t necessarily the best one for your business.

There’s no need to panic though; the 2025 switch presents you with a huge opportunity. The alternatives to PSTN/ISDN could revolutionise your business by giving you the capacity and services to properly exploit the latest technology. So, the sooner you make the switch, the better for your business.

So, what’s our solution?

Introducing Cloud Voice by Cisco Webex

BT Cloud Voice is a powerful cloud phone system that will perfectly replace the old ISDN lines and PSTN technology.

It gives more than just phone calls – combining voice communication with Cisco Webex, it keeps you connected with collaboration tools, meetings and messaging – all in one place.

In today’s always-on world, flexibility is everything. Cloud Voice offers you a digital phone system that works over the internet, so you can make and take calls on any device, from anywhere. You’ll also get video conferencing and instant messaging, so you can communicate however you want, wherever you are.

Never miss a customer call, or the chance to talk, share and get more done, together.